1. Order Processing

 

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email including tracking information (if applicable).

 

2. Shipping Locations

 

We currently ship to:

 

• Canada (nationwide)

• United States

• Select international destinations (including the UK)

If your location is not available at checkout, please contact us before placing your order.

 

3. Shipping Methods & Delivery Times

Canada

• Standard Shipping (Tracked): 3–9 business days

• Expedited Shipping: 2–5 business days

 

United States

• Delivery times typically range between 5–10 business days

 

International (UK & Other Regions)

• Orders are processed within up to 10 business days

• International shipments are dispatched once per week

• Delivery may take up to 30 business days

 

4. Untracked Shipping

Some orders may be shipped using untracked services (e.g., bubble mailers).

 

• These shipments do not include tracking information

• Delivery may take up to 45 days due to carrier delays

 

Customers are asked to wait the full delivery timeframe before contacting us regarding missing packages.

 

5. Duties, Taxes & Import Fees

 

For international orders, duties, tariffs, taxes, and import fees may apply depending on your country.

 

• These charges are not included in your order total

• They are the customer’s responsibility

• We do not collect or control these fees

 

For more information, please contact your local customs office.

 

6. Oversized & High-Value Orders

For large or high-value shipments:

 

• Orders exceeding certain weight thresholds (e.g., 10 kg) may incur additional shipping charges

• Additional fees may apply for:

  • Oversized packaging

  • Protective packing requirements

   

Customers will be contacted before any additional charges are applied.

 

7. Delivery Delays

Delivery times are estimates and may be affected by factors beyond our control, including:

 

• Carrier delays

• Customs processing

• Weather conditions

• High-volume periods (e.g., Black Friday, Cyber Monday, holiday season from October 1 – January 15)

 

We are not responsible for delays once the package has been handed to the carrier.

 

8. Signature Requirements

 

We may require a signature upon delivery for certain orders, including but not limited to:

 

• First-time orders High-value purchases

• Specific product categories

 

If you are unavailable at the time of delivery, please contact the carrier directly to arrange an alternative.

 

9. Customer Responsibility

It is the customer’s responsibility to ensure that:

 

• Shipping information is accurate and complete

• The delivery location is secure

 

We are not responsible for:

• Packages delivered to incorrect addresses provided by the customer

• Lost or stolen packages after confirmed delivery

 

Legal & Liability Clauses

 

10. Carrier Responsibility & Risk Transfer

Once an order has been shipped and handed over to the carrier, responsibility for the package transfers to the carrier.

We are not liable for:

• Delays caused by the carrier

• Lost, stolen, or damaged packages in transit

Any delivery issues must be addressed directly with the carrier.

 

 

11. Proof of Delivery

A package marked as “Delivered” by the carrier—including delivery confirmation, GPS confirmation, or signature—shall be considered proof of successful delivery.

 

• Claims of non-receipt after confirmed delivery may not be eligible for refund or replacement

• Customers are responsible for securing their delivery location

 

12. Incorrect Address & Failed Delivery

 

If a customer provides an incorrect or incomplete shipping address:

• We are not responsible for failed delivery

• Additional shipping charges may apply to reship the order

• Orders returned to us may be subject to:

  • Restocking fees

  • Reshipping costs

   

13. Chargebacks & Disputes

 

By placing an order, the customer agrees to this Shipping Policy.

In the event of a chargeback or payment dispute:

• We reserve the right to provide evidence including:

  • Proof of shipment

  • Tracking confirmation

  • Delivery confirmation

  • Communication records

   

Fraudulent or unjustified chargebacks may result in:

• Order cancellation

• Refusal of future service

• Additional recovery actions where permitted by law

 

14. Lost or Delayed Shipments

 

If a package is delayed beyond the estimated delivery window:

 

• Customers must allow the full stated delivery timeframe before submitting a claim

• Carrier investigations may require additional time

 

Resolutions are handled on a case-by-case basis.

 

15. Unclaimed or Refused Packages

 

If a package is:

 

• Refused by the customer, or

• Left unclaimed and returned to us

 

The customer may be responsible for:

• Return shipping fees

• Original shipping costs (non-refundable)

Any applicable refund will be issued minus these costs.

 

16. Limitation of Liability

To the maximum extent permitted by applicable law:

 

• Our liability for any shipping-related claim is limited to the amount paid for the order

• We are not liable for:

  • Indirect damages

  • Consequential losses

  • Delays outside our control

   

 

17. Policy Acceptance

By completing a purchase, the customer acknowledges and agrees to all terms outlined in this Shipping Policy.